Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. What items are returnable?
Within 30 days of order date AND within 10 days of delivery. In order to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. (If it is not able to be resold due to not following these directions you will not get credit for the item and will be responsible for all charges to get it back.) You’ll also need the receipt/proof of purchase.

To start a return, you can contact us at riveraandlittles@yahoo.com. Please note that returns will need to be sent to the following address: [165 E Avon Road Rochester Hills Michigan 48307]

If your return is accepted, we'll email you back letting you know, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at riveraandlittles@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged items MUST be reported within 3 days of receiving the goods to riveraandlittles@yahoo.com, no exceptions.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on final sale items or gift cards.

 Please get in touch via email if you have questions or concerns about your specific item.
Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at riveraandlittles@yahoo.com.