Returns/Exchanges

🌟RETURNS AND EXCHANGES POLICY AND PROCEDURE🌟

⭐️ How do I return?
Enter your email address and order number on the contact us page
You will receive a response in 2-3 business days.
Upon completion, you will get a confirmation email with shipping guidelines

⭐️What items are returnable?
Within 30 days of order date AND within 10 days of delivery.
In original condition
Unwashed and unworn
With tags and in original condition packaging (This means folded nicely and packed the way that it was sent to you. If it is not able to be resold, you will not get credit for the item and will be responsible for all charges to get it back.)

⭐️What items are non-refundable?
Non-returnable items:
Gift cards
Items marked for FINAL SALE
Damaged items MUST be reported within 3 days of receiving the goods to riveraandlittles@yahoo.com, no exceptions.

⭐️Gift Returns
If you received a gift and would like to exchange it, it will be processed in the form of store credit. All gifts may be exchanged and are non-refundable. You will need a valid website order number in order to proceed with a gift return. No exceptions.

⭐️We do not accept exchanges
If you would like to exchange an item for a different color, size, or style, please contact us through the same method of a return.

⭐️Are there any charges for return?
No restocking fees
Charges for shipping for a return on any items apply. (shipping back to R&L is the responsibility of the customer) as long as all tags gand packaging are still intact.
Packages that are sent back for insufficient address, refused package, could not deliver, mailbox full, or any reason beyond our control are subject to an $8 fee, which will be deducted from your original purchase upon issuing a refund. Ensure your address is correct at checkout, as we cannot change information once the order is being processed.
We are not responsible for customers who send back items out of our policies stated above and choose to return by personal couriers and shipping labels. If your item(s) is not delivered, no tracking and/or states delivered but our warehouse has not received it, we reserve the right to decline your refund and return. No Exceptions.

⭐️How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items within 10 business days.
Refunds are issued back to the original form of payment(s).
Refund will be processed and a credit will automatically be applied to the original method(s) of payment within 10 business days.

⭐️Return instructions for shoppers
Pack all the returned items, along with a print off of your return authorization via email securely in a box.
Affix the shipping label and ship back with the courier stated on your shipping label ( ex: USPS, UPS, FEDEX ) to ship the package. The return address for the package is:
H
RIVERA & LITTLES RETURNS DEPT
165 e avon road Rochester hills Michigan 48307
NOTE: For the safety of those that handle returns, and to ensure product quality, please do NOT use staples to close your package!

⭐️Please allow 10 business days to process all returns. Once approved, you will be notified via email and the refund will be credited to your original form(s) of payment.